Episode #381: On David Maister's book — True Professionalism

The influence of David Maister's work on professional firms continues to this day despite the fact that he retired in 2009. While Ron and Ed have some problems with his reliance on efficiency and metrics, his book True Professionalism: The Courage to Care about Your People, Your Clients, and Your Career stands out for its insight into what it really means to be a professional. In this episode, we explore this book and share our thoughts about what Maister did and did not get right.

A bit more about the book
[The Amazon summary] Professional firms are forever trying to get their people to act like professionals—to do the right things. Though their various incentives may create employee compliance, these don't often encourage excellence. His answer is clear: It is believing passionately in what you do, never compromising your standards and values, and caring about your clients, your people and your own career. In clear and compelling terms, Maister shows that this approach is not only ethical but also conducive to commercial success.

Below are the show notes. Use them to follow along while listening to the podcast:


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