Companies lose knowledge from people leaving, forgetting, retiring, and so on. Knowledge also becomes obsolete (what Alvin Toffler calls obsoledge) and must be constantly replenished. No one knows what the cost of this lost knowledge might be. Given the coming demographic trends, how can knowledge organizations capture some of that valuable knowledge before it is lost, like the lost Library of Alexandria?

Before we can leverage this knowledge, we must first understand how knowledge is possessed.